FAQs

Welcome to the FAQ page of the Brilliant Publications' website. We've tried to anticipate any queries that you might have. If you can't find the answer to your query here, please email us.

What does KS1, KS2 and KS3 mean?

The school system is England, Wales and Northern Ireland is organised into Key Stages (KS) based on age.

Key Stage 1 (KS1) is Years 1 and 2, 5–7 year olds. Key Stage 2 (KS2) is Years 3–6, 7–11 year olds. Key Stage 3 (KS3) is Years 7–9, 11–14 year olds.

How do I place an order?

To place an order on this website, click on the 'Buy now' buttons on each page. We guarantee that all orders placed here are secure. We promise not to disclose your details to any other person or organization.

Why does a blank box pop up when I proceed to payment?

If a blank box pops up when you click the link to proceed to payment your protection software is set to block pop ups. You will need to change your protection software preferences to allow pop ups so you can proceed with the order.

How can I pay for my order?

You may pay using any major credit or debit card. If you would like us to invoice the school, see below.

Can you invoice my school?

We are happy to invoice UK schools, once you proceed to the checkout with your order you will be given the choice of asking to be invoiced or entering payment details.

What will I be charged for postage and packing?

Our postage and packing costs for orders placed on the website depend on the weight of the order. The amount to be paid will be displayed before you place your order. Here are some guidelines:

United Kingdom
Up to 1 kg:        £3.50
1 kg to 1.5 kg:  £4.70
Over 1.5 kg:     FREE DELIVERY

Europe
Up to 1 kg:       £10.00
Over 1 kg:        calculated by country

Rest of the world
Up to 1 kg:      £10.00
1 kg to 2 kg:    £20.00
2kg to 3 kg:     £30.00
3 kg to 4 kg:   £40.00

Exceptions:
Tunisia: Over 1 kg is £67.22
Turkey: Over 1 kg is £67.22

Deliveries to Europe are made by 3 day courier service.

A slower service that can take up to three weeks is used for the rest of the world in an effort to keep costs to an acceptable level for our customers. If you wish to pay for a speedier service please contact us prior to placing your order:

orders@tradecounter.co.uk

Why do I need to have a customer account?

We debated this one for a long time. Having a customer account makes it much easier for us to help you if you have a query. It will also help you to download e-book files, keep track of what books you have ordered or put on your wishlist. We promise not to disclose your details to any other person or organization.

Why do some items have VAT and others don’t?

For UK customers, books are zero rated and VAT is only charged on CDs and e-books. Customers from the Euroopean Union will be charged VAT on e-books according to their country of residence. If you are ordering from the EU and have a VAT number, please could you put this in the 'Special Delivery Instructions' box on the order form.

I’m ordering from abroad. Why do some books have market restrictions?

For some books we only hold the UK publishing rights. If you are based elsewhere and would like to buy one these books, email us and we’ll let you know who to contact.

Where can I see your books?

You will be able to find our books in most UK bookshops with large education departments. We attend the London Book Fair, Frankfurt Book Fair and many educational exhibitions in the UK. You can also see sample pages on our website or ‘Search Inside’ on Amazon.

Can I order an inspection copy?

We do not send out ‘inspection copies’, rather we send out the items you are interested in with an invoice so you then have 30 days for evaluation. Any items you do not wish to keep must be returned to us within 30 days of receipt in good condition and suitable for resale, together with our invoice. Customers must pay for the return postage.

If you will need longer than 30 days for evaluation, please let us know and we will do our best to accommodate your needs.
 

Can I return a book that I’ve bought?

Yes! We offer a 30-day money back guarantee. We appreciate that sometimes customers find goods ordered from catalogues  or via the web don’t meet their needs when they receive them. We are therefore happy to refund your money, providing you return the books to us within 30 days of receipt in good condition and suitable for resale, together with our invoice. Customers must pay for the return postage. Please pack your returns carefully since we are unable to give credit for damaged books.

If you have bought an e-book and don't feel that it is right for you, please email us to arrange for a refund.

Bookshops wishing to return books must write asking for permission first and quote the original invoice number.

What is the format of your e-books?

Our e-books are supplied as pdf files compatible with any computer running adobe reader so you can print easily from them and also display pages on your IWB.

Why have I been charged VAT on my e-book?

Unfortunately, e-books, unlike printed books, are subject to VAT.

How do I download my e-book?

Once you have paid for your e-book, go back into your account. On the right hand side you will see 'Downloads'. Click on this and follow the instructions for downloading the file. Downloads will only be available for 30 days after purchase, so we recommend copying the file to your hard disk.

Can I copy/print pages from your books/ebooks?

Many of our books contain pages that can be photocopied or printed out and given to pupils by the school purchasing the book. On these pages there will be a note saying 'This page may be photocopied by the purchasing institution only' (or words to that effect). A list of the pages (if any) that can be copied will also appear on the copyright page (page 2) of the book.

Do I need to declare pages that I photocopy to the Publishers Licensing Society?

If the page says 'This page may be photocopied by the purchasing institution only', then you do not need to declare the photocopying in your return to the Publishers Licensing Society. If there isn't a note to this effect on the page, then it will need to be declared.

I've spotted a mistake in a book. What should I do?

Please tell us! We do proofread our books very carefully, but sometimes mistakes creep through to the final versions. When alerted to a mistake we immediately action a reprint and put the corrected page on our Free Resources page (under Whoops!). We send the person who pointed out the mistake a revised copy - and often some other goodies too!

I'm a potential author, what are your manuscript guidelines?

Please read our Guidelines for Authors page before deciding to download and complete our New Book Proposal document.