FAQs

Welcome to the FAQ page of the Brilliant Publications' website. We've tried to anticipate any queries that you might have. If you can't find the answer to your query here, please email us.

What does KS1, KS2 and KS3 mean?

The school system is England, Wales and Northern Ireland is organised into Key Stages (KS) based on age.

Key Stage 1 (KS1) is Years 1 and 2, 5–7 year olds. Key Stage 2 (KS2) is Years 3–6, 7–11 year olds. Key Stage 3 (KS3) is Years 7–9, 11–14 year olds.

How do I place an order?

To place an order on this website, click on the 'Buy now' buttons on each page. We guarantee that all orders placed here are secure. We promise not to disclose your details to any other person or organization.

Why do I need to set up an account to place an order?

We ask you to set up an account so that:

  • You can download e-books. E-books will be available to download for 28 days after you place your order. Simply log into your account and click on the ‘My Downloads’ button that you will find to the right of the screen.
  • View your order history. For example, if you aren’t sure if a payment has gone through, you can log into your account and click on ‘My Orders’. By clicking on an individual order you will be able to see what you ordered and the payment status.
  • You can also add items to your own personal wishlist (useful if you don’t have your credit card handy when you are looking on the site!)

We promise not to disclose your details to any other person or organization.

What information do I need to give to set up an account?

Setting up an account is simple. All we ask for is your name, email address and telephone number. You will need to create a password, which you will need to log on to your account in future. (If you forget your password there is a handy ‘Forgot Your Password?’ button.)

We promise not to disclose your details to any other person or organization.

Why do I have to input my address every time I order?

You don’t! Once you have set up an account, log into your account and click on ‘My Address’ to the right of the screen. If you add in your address here (and save), it will automatically appear on the ‘Order Checkout’ screen when you next place an order.

Why does a blank box pop up when I proceed to payment?

If a blank box pops up when you click the link to proceed to payment your protection software is set to block pop ups. You will need to change your protection software preferences to allow pop ups so you can proceed with the order.

How can I pay for my order?

You may pay using any major credit or debit card. If you would like us to invoice the school, see below.

Can you invoice my school?

We are happy to invoice UK schools, once you proceed to the checkout with your order you will be given the choice of asking to be invoiced or entering payment details.

What will I be charged for postage and packing?

Our postage and packing costs for orders placed on the website depend on the weight of the order. The amount to be paid will be displayed before you place your order. Here are some guidelines:

United Kingdom
Up to 1 kg:        £3.50
1 kg to 1.5 kg:  £4.70
Over 1.5 kg:     FREE DELIVERY

Europe
Calculated by country

Rest of the World

Calculated by country

Deliveries to Europe and the Rest of the World are made by 3 day courier service.

Why do some items have VAT and others don’t?

For UK customers, books are zero rated and VAT is only charged on CDs and e-books. Customers from the Euroopean Union will be charged VAT on e-books according to their country of residence. If you are ordering from the EU and have a VAT number, please could you put this in the 'Special Delivery Instructions' box on the order form.

I’m ordering from abroad. Why do some books have market restrictions?

For some books we only hold the UK publishing rights. If you are based elsewhere and would like to buy one these books, email us and we’ll let you know who to contact.

Where can I see your books?

You will be able to find our books in most UK bookshops with large education departments. We attend the London Book Fair, Frankfurt Book Fair and many educational exhibitions in the UK. You can also see sample pages on our website or ‘Search Inside’ on Amazon.

Can I order an inspection copy?

We do not send out ‘inspection copies’, rather we send out the items you are interested in with an invoice so you then have 30 days for evaluation. Any items you do not wish to keep must be returned to us within 30 days of receipt in good condition and suitable for resale, together with our invoice. Customers must pay for the return postage.

If you will need longer than 30 days for evaluation, please let us know and we will do our best to accommodate your needs.

The cover of the book I received is different to the one shown on the website

We are rebranding our books as stock is run down so you may receive a book with an old cover. Don't worry, the insides are just the same!

Can I return a book that I’ve bought?

Yes! We offer a 30-day money back guarantee. We appreciate that sometimes customers find goods ordered from catalogues  or via the web don’t meet their needs when they receive them. We are therefore happy to refund your money, providing you return the books to us within 30 days of receipt in good condition and suitable for resale, together with our invoice. Customers must pay for the return postage. Please pack your returns carefully since we are unable to give credit for damaged books.

If you have bought an e-book and don't feel that it is right for you, please email us to arrange for a refund.

Bookshops wishing to return books must write asking for permission first and quote the original invoice number.

What is the format of your e-books?

Our e-books are supplied as pdf files compatible with any computer running adobe reader so you can print easily from them and also display pages on your IWB.

Why have I been charged VAT on my e-book?

Unfortunately, e-books, unlike printed books, are subject to VAT.

How do I download my e-book?

Once you have paid for your e-book, go back into your account. On the right hand side you will see 'Downloads'. Click on this and follow the instructions for downloading the file. Downloads will only be available for 30 days after purchase, so we recommend copying the file to your hard disk.

Can I copy/print pages from your books/ebooks?

Many of our books contain pages that can be photocopied or printed out and given to pupils by the school purchasing the book. On these pages there will be a note saying 'This page may be photocopied by the purchasing institution only' (or words to that effect). A list of the pages (if any) that can be copied will also appear on the copyright page (page 2) of the book.

Do I need to declare pages that I photocopy to the Copyright Licensing Agency or Publishers’ Licensing Services?

If the page says 'This page may be photocopied by the purchasing institution only', then you do not need to declare the photocopying in your return to the Copyright Licensing Agency or Publishers’ Licensing Services. If there isn't a note to this effect on the page, then it will need to be declared.

I've spotted a mistake in a book. What should I do?

Please tell us! We do proofread our books very carefully, but sometimes mistakes creep through to the final versions. When alerted to a mistake we immediately action a reprint and put the corrected page on our Free Resources page (under Whoops!). We send the person who pointed out the mistake a revised copy - and often some other goodies too!

I'm a potential author, what are your manuscript guidelines?

Please read our Guidelines for Authors page before deciding to download and complete our New Book Proposal document.